Open your filtered queue
Your team, unassigned, open — the narrower the view, the more every change means something.
RefreshPilot · Use case
Auto refresh for support ticket queues
Fast reply times are won in the minutes after a ticket arrives — not at the top of the hour when someone remembers to check. RefreshPilot watches the queue and only interrupts you when something actually lands.
サポート & チケットキュー
A starting configurationInterval
Every 1–2 minutes
Monitor
Keywords: "Urgent", "P1", VIP names
Alert
Notification + webhook to Slack
How to set it up
Refresh every minute or two
Fast enough that no deadline clock turns red before you hear about it. Calm enough to run all shift.
Filter for the fires
Keywords like "Urgent", "P1", or a VIP customer's name. You get pinged for tickets that matter — not every little update.
Alert the person — or the whole channel
Notifications for whoever's on duty, plus a webhook that posts into Slack so the whole team sees it.
01 — The problem
Watching the queue is a job on top of the job
Helpdesk dashboards refresh slowly, and their notification settings are usually all-or-nothing. So agents flip to the queue between every task — dozens of looks an hour at an unchanged list — while the one urgent ticket that matters sits unclaimed.
Features doing the heavy lifting
プリセット間隔
キーワードウォッチ
Webhook連携
Webhook連携
検知のたびにSlack、Discord、Telegram、ntfy、または自前のエンドポイントを呼び出せます。ページの変化が、お使いのスタックのイベントに変わります。
FAQ
Good questions
仕組み、無料でできること、PROで解放されるものについて率直にお答えします。見つからない質問がありますか？ 1営業日以内に返信します。
Our helpdesk already has notifications — why this?
Built-in notifications are usually all-or-nothing: every update on every ticket, or slow email digests. RefreshPilot watches the one view you care about and alerts on the one condition you set. No admin access or paid add-on needed.
Can it post new-ticket alerts into Slack or Teams?
Yes — the webhook action sends a message to Slack, Teams, Discord or PagerDuty the moment a match happens. The whole channel sees the urgent ticket seconds after it lands.
Will constant refreshing strain our helpdesk?
One tab reloading a queue every 90 seconds is a tiny fraction of normal traffic — far less than five agents flipping back to check it all day.
We use a niche ticketing tool — will it work?
If the queue shows in a browser, yes. RefreshPilot watches the page, not the product — an old internal tool works as well as Zendesk.
はじめる
やかんの見張りは、もう終わり。
沸いたら笛でお知らせします。
RefreshPilotをインストールして、見張りたいページに向けたら、あとは離れてOK。最初のモニターは約1分で動き出します。
無料プランはずっと無料 · カード登録不要 · 最初のモニターは1分で稼働