Open your filtered queue
Your team, unassigned, open — the narrower the view, the more every change means something.
RefreshPilot · Use case
Auto refresh for support ticket queues
Fast reply times are won in the minutes after a ticket arrives — not at the top of the hour when someone remembers to check. RefreshPilot watches the queue and only interrupts you when something actually lands.
고객지원 & 티켓 대기열
A starting configurationInterval
Every 1–2 minutes
Monitor
Keywords: "Urgent", "P1", VIP names
Alert
Notification + webhook to Slack
How to set it up
Refresh every minute or two
Fast enough that no deadline clock turns red before you hear about it. Calm enough to run all shift.
Filter for the fires
Keywords like "Urgent", "P1", or a VIP customer's name. You get pinged for tickets that matter — not every little update.
Alert the person — or the whole channel
Notifications for whoever's on duty, plus a webhook that posts into Slack so the whole team sees it.
01 — The problem
Watching the queue is a job on top of the job
Helpdesk dashboards refresh slowly, and their notification settings are usually all-or-nothing. So agents flip to the queue between every task — dozens of looks an hour at an unchanged list — while the one urgent ticket that matters sits unclaimed.
Features doing the heavy lifting
프리셋 간격
키워드 감시
키워드 감시
하루를 좌우하는 문구를 맡겨 두세요 — “재입고”, “예약 가능”, 특정 가격 — 그 문구가 페이지에 나타나거나 사라지는 순간 바로 알려 드립니다.
웹훅 연동
웹훅 연동
모든 감지가 Slack, Discord, Telegram, ntfy 또는 직접 운영하는 엔드포인트를 호출할 수 있습니다 — 페이지의 변화가 여러분의 스택 속 이벤트가 됩니다.
FAQ
Good questions
작동 방식, 무료 범위, PRO로 열리는 기능까지 솔직하게 답해 드립니다. 빠진 내용이 있나요? 영업일 기준 하루 안에 답변해 드려요.
Our helpdesk already has notifications — why this?
Built-in notifications are usually all-or-nothing: every update on every ticket, or slow email digests. RefreshPilot watches the one view you care about and alerts on the one condition you set. No admin access or paid add-on needed.
Can it post new-ticket alerts into Slack or Teams?
Yes — the webhook action sends a message to Slack, Teams, Discord or PagerDuty the moment a match happens. The whole channel sees the urgent ticket seconds after it lands.
Will constant refreshing strain our helpdesk?
One tab reloading a queue every 90 seconds is a tiny fraction of normal traffic — far less than five agents flipping back to check it all day.
We use a niche ticketing tool — will it work?
If the queue shows in a browser, yes. RefreshPilot watches the page, not the product — an old internal tool works as well as Zendesk.
시작하기
끓는 주전자, 그만 지켜보세요.
끓으면 저희가 휘파람을 불어 드릴게요.
RefreshPilot을 설치하고 아무 페이지에나 겨눈 뒤 자리를 떠나세요 — 첫 모니터가 약 1분 만에 가동됩니다.
무료 플랜 평생 제공 · 카드 등록 불필요 · 첫 모니터 1분 안에 가동