Refund policy

The 14-day window

Every PRO purchase comes with a 14-day refund window, starting on the date of purchase. Within that window you can request a full refund for any reason at all, including simply changing your mind. You do not need to justify the request, and we will not ask you to sit through a retention offer.

This sits alongside — and does not replace — any statutory cancellation right you have under consumer law where you live. If your local law gives you a longer or stronger right, that applies.

Try before you buy, genuinely

The reason we can be relaxed about refunds is that the free plan is not a teaser. Unlimited fixed-interval auto refresh, hard refresh, the countdown overlay and badge, a working keyword monitor, desktop notifications and alert sound, the tabs dashboard, side panel and keyboard shortcuts are all free forever, with no trial clock. Most people know whether RefreshPilot suits them before they ever reach checkout — see the full comparison.

How to request a refund

1. Email support@refreshpilot.com from the address you used at checkout, so we can find the purchase.
2. Say that you would like a refund. A reason is welcome and helps us improve, but it is genuinely optional.
3. We process the refund within two business days, back to your original payment method via Stripe.

If you no longer have access to the email address you purchased with, contact us anyway and include whatever you do have — a Stripe receipt, the last four digits of the card, or your dashboard connection code — and we will work it out.

When the money arrives

We process within two business days. Once processed, the funds are with your bank or card issuer, which typically takes a further five to ten business days to show on a statement. If two weeks pass and you have seen nothing, write to us and we will send you the Stripe refund reference to give your bank.

Cancelling versus refunding

These are two different things, and it is worth being clear:

• Cancelling stops the subscription renewing next year. Your PRO features stay active until the end of the period you have paid for. Two clicks from your account page.
• Refunding returns the money you paid. Available for 14 days after purchase, by email.

If you want both, request the refund — we will cancel the subscription as part of processing it.

After a refund or cancellation

Your install drops to the free plan. Nothing is deleted: PRO-only configuration such as additional keywords, schedules, webhooks and saved scripts is retained but inactive, so if you resubscribe later everything is where you left it. If you would prefer your data removed entirely, say so and we will delete it — see the Privacy Policy for what that covers.

Renewals

PRO renews annually at $2.99 unless cancelled. Because the amount is small and a year is a long time, we would rather you were not surprised by it: cancel as soon as you know you do not want another year, and you keep everything you paid for until the period ends. If a renewal does catch you out, contact us — the 14-day window applies to renewal charges too.

Exceptions

We may decline a refund where there is clear evidence of abuse, such as repeatedly purchasing and refunding to obtain PRO features for free, or where a chargeback has already been raised for the same payment (in which case your bank's process takes over and we cannot refund the same money twice).

If the problem is a lost licence

Reinstalled Chrome and lost PRO? That is not a refund situation and you do not need us. Use “Restore a purchase” in the extension with the email you bought with — the licence recovery guide walks through it in a couple of steps.

Contact

Refund requests and billing questions: support@refreshpilot.com. We answer every message, usually within one business day.