Open your filtered queue
Your team, unassigned, open — the narrower the view, the more every change means something.
RefreshPilot · Use case
Auto refresh for support ticket queues
Fast reply times are won in the minutes after a ticket arrives — not at the top of the hour when someone remembers to check. RefreshPilot watches the queue and only interrupts you when something actually lands.
Soporte y colas de tickets
A starting configurationInterval
Every 1–2 minutes
Monitor
Keywords: "Urgent", "P1", VIP names
Alert
Notification + webhook to Slack
How to set it up
Refresh every minute or two
Fast enough that no deadline clock turns red before you hear about it. Calm enough to run all shift.
Filter for the fires
Keywords like "Urgent", "P1", or a VIP customer's name. You get pinged for tickets that matter — not every little update.
Alert the person — or the whole channel
Notifications for whoever's on duty, plus a webhook that posts into Slack so the whole team sees it.
01 — The problem
Watching the queue is a job on top of the job
Helpdesk dashboards refresh slowly, and their notification settings are usually all-or-nothing. So agents flip to the queue between every task — dozens of looks an hour at an unchanged list — while the one urgent ticket that matters sits unclaimed.
Features doing the heavy lifting
Intervalos predefinidos
Intervalos predefinidos
Un clic activa un ciclo de 5 segundos, 30 segundos, 1 minuto o 10 minutos. Es el camino más corto entre «pestaña abierta» y «funciona sola».
Vigilancia de palabras clave
Vigilancia de palabras clave
Dale las frases que deciden tu día — «de nuevo en stock», «citas disponibles», un precio — y te avisa en el momento en que una aparece en la página, o desaparece de ella.
Integración por webhook
Integración por webhook
Cada detección puede llamar a Slack, Discord, Telegram, ntfy o a un endpoint tuyo — los cambios de página se convierten en eventos en el stack que uses.
FAQ
Good questions
Respuestas claras sobre cómo funciona, qué es gratis y qué desbloquea PRO. ¿Falta algo? Respondemos en un día laborable.
¿Aún tienes dudas?
Cuéntanos qué estás monitorizando — respondemos cada mensaje en un día laborable.
Contactar con soporteOur helpdesk already has notifications — why this?
Built-in notifications are usually all-or-nothing: every update on every ticket, or slow email digests. RefreshPilot watches the one view you care about and alerts on the one condition you set. No admin access or paid add-on needed.
Can it post new-ticket alerts into Slack or Teams?
Yes — the webhook action sends a message to Slack, Teams, Discord or PagerDuty the moment a match happens. The whole channel sees the urgent ticket seconds after it lands.
Will constant refreshing strain our helpdesk?
One tab reloading a queue every 90 seconds is a tiny fraction of normal traffic — far less than five agents flipping back to check it all day.
We use a niche ticketing tool — will it work?
If the queue shows in a browser, yes. RefreshPilot watches the page, not the product — an old internal tool works as well as Zendesk.
Related use cases
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