Open your filtered queue
Your team, unassigned, open — the narrower the view, the more every change means something.
RefreshPilot · Use case
Auto refresh for support ticket queues
Fast reply times are won in the minutes after a ticket arrives — not at the top of the hour when someone remembers to check. RefreshPilot watches the queue and only interrupts you when something actually lands.
Support & Ticket Queues
A starting configurationInterval
Every 1–2 minutes
Monitor
Keywords: "Urgent", "P1", VIP names
Alert
Notification + webhook to Slack
How to set it up
Refresh every minute or two
Fast enough that no deadline clock turns red before you hear about it. Calm enough to run all shift.
Filter for the fires
Keywords like "Urgent", "P1", or a VIP customer's name. You get pinged for tickets that matter — not every little update.
Alert the person — or the whole channel
Notifications for whoever's on duty, plus a webhook that posts into Slack so the whole team sees it.
01 — The problem
Watching the queue is a job on top of the job
Helpdesk dashboards refresh slowly, and their notification settings are usually all-or-nothing. So agents flip to the queue between every task — dozens of looks an hour at an unchanged list — while the one urgent ticket that matters sits unclaimed.
Features doing the heavy lifting
Preset Intervals
Preset Intervals
One click arms a 5-second, 30-second, 1-minute or 10-minute cycle. It's the shortest path from “open tab” to “runs itself”.
Keyword Watch
Keyword Watch
Hand it the phrases that decide your day — “back in stock”, “appointments open”, a price — and it pings you the moment one lands on the page, or leaves it.
Webhook Integration
Webhook Integration
Every detection can call Slack, Discord, Telegram, ntfy or an endpoint you own — page changes become events in whatever stack you run.
FAQ
Good questions
Straight answers on how it works, what's free and what PRO unlocks. Anything missing? We reply within one business day.
Still have questions?
Tell us what you're monitoring — we answer every message within one business day.
Contact supportOur helpdesk already has notifications — why this?
Built-in notifications are usually all-or-nothing: every update on every ticket, or slow email digests. RefreshPilot watches the one view you care about and alerts on the one condition you set. No admin access or paid add-on needed.
Can it post new-ticket alerts into Slack or Teams?
Yes — the webhook action sends a message to Slack, Teams, Discord or PagerDuty the moment a match happens. The whole channel sees the urgent ticket seconds after it lands.
Will constant refreshing strain our helpdesk?
One tab reloading a queue every 90 seconds is a tiny fraction of normal traffic — far less than five agents flipping back to check it all day.
We use a niche ticketing tool — will it work?
If the queue shows in a browser, yes. RefreshPilot watches the page, not the product — an old internal tool works as well as Zendesk.
Get Started
Stop refreshing.
Start watching.
Install RefreshPilot, point it at any page, and walk away — your first watch is running in about a minute.
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